Return vehicles reasonably clean and with same level of gas to avoid additional charges.
Report any damages or accidents immediately to our office at (866) 406-8687.
Rental Period All rentals are based on a 24-hour period; vehicles are not available at an hourly rate. All rates are subject to change without notice and may vary based on seasonal availability.
Driver License A regular ‘Class C’ license is sufficient to drive our 12 & 15 passenger vans. Renters must have a valid U.S. Government issued Driver’s License. A valid Canada, Mexico or International Driver’s License are also accepted. Foreign drivers must provide a non-owner’s insurance policy from a U.S. insurance company.
Age Requirement All drivers must be 21 years of age or older. Drivers must present a valid US issued Driver License, major credit card and proof of insurance in the renter’s name.
Cancellation Cancellations made 72 hours prior to reservation date will be charged $35.00. No cancellation permitted within 72 hours of reservation date.
Mileage All rentals include unlimited mileage.
Payment Policy We accept all major credit cards (Visa, Master Card, Discover, American Express), and debit cards. For debit cards and checks, a $200 deposit is required plus the cost of rental.
Additional Drivers 2 additional drivers are allowed for each rental free of charge. Additional drivers are allowed for a one-time fee of $19 per driver and must meet the same requirements as the renter.
One-Way Rentals Nationwide one-way rentals are available for a fee. Please contact us at 866-406-8687 for pricing.
Cleaning Fee No smoking or pets allowed in vehicles. A $125 cleaning fee will be applied for any excessive dirt, smoked in, or has carried any pets.
Delayed Pick-ups Reservations will be honored for 2 hours after your scheduled pick-up time. If we are delivering a van to an airport and your flight is delayed, it is your responsibility to contact us at your earliest convenience and coordinate pick-up. Please make sure to call our office if you are going to be delayed for more than 2 hours.
Late Returns You are given a 1-hour grace period to return the van at the scheduled time and date. Delayed returns longer than 1 hour will be subject to an additional day of rental charge.
Gas Level We ask that you return the rental van with the same level of fuel when the vehicle was delivered to you. Vehicles returned with lower fuel level will be subject to local gas price plus a $25 refueling fee.
Authorized States Rentals are within California only. Prior approval is required to travel outside of California. A daily surcharge rate of $299 will be charged to renters driving to unauthorized states. All vehicles are equipped with GPS tracking device notifying us of state/border crossings.
Collision Damage Waiver (CDW) Renters may purchase our Collision Damage Waiver Insurance (CDW) for a daily rental rate of $39. CDW must be purchased at time of rental and may not be purchased anytime thereafter. The collision damage waiver does not cover damage due to insufficient height or width clearances. The rule for parking garages, fast food joints and other areas likely to have low lying roofs is simple: When in doubt, stay out.
A CDW is technically a waiver, not insurance. It covers any damage just to the rental vehicle, regardless of who is at fault. It may duplicate coverage you already have with your own insurance or credit card, but on the other hand it can protect you from your premiums going up in the event of a claim.
Mexico Insurance A mandatory Mexico Insurance policy must be purchased for vehicles entering into Mexico prior to pick up of rental. Mexico Insurance is $39 per day.